TERMS OF SERVICE

1. Who these terms are between

"Skoolarz", "we" and "us" refer to the company operating the Skoolarz platform. "You" refers to the visitor using this website, or the school that has entered into a subscription. Where a school has signed a service agreement, that agreement governs the subscription and these terms cover only the public website.

2. Using this website

You may read, print and share the content of this website. You may not scrape it at a volume that degrades the service for others, present it as your own, or use our name, logo or content in a way that implies endorsement or partnership that does not exist.

3. Subscriptions

Subscriptions run for twelve months, aligned to the school's academic year rather than the calendar year, unless a different term is agreed in writing. Plans are priced per school per month and billed annually in advance. Prices exclude local taxes, which are added where applicable.

Tier limits are based on enrolment. If a school crosses a tier during the year, nothing is suspended and no automatic upgrade is applied; the position is reviewed at renewal against peak enrolment for that year.

4. The free first term

New schools are not charged for their first academic term while configuration and migration are completed. This is not a trial that converts silently: we notify the school before the first invoice is raised, and the school retains its data whether or not it proceeds.

5. School responsibilities

• Ensuring it has the authority and lawful basis to place student, guardian and staff data into the platform.
• Keeping that data accurate, and responding to requests from individuals about their own records.
• Managing its own users, roles and permissions, and removing access promptly when someone leaves.
• Keeping account credentials secure and not sharing staff accounts between people.

6. Our responsibilities

• Providing the platform with reasonable skill and care, and applying updates to managed instances.
• Processing school data only on the school's documented instructions, as set out in the privacy policy.
• Maintaining backups of managed instances, with restores rehearsed rather than assumed.
• Providing support in line with the plan, and telling the school promptly when something is wrong.

7. Availability

We aim for high availability and publish incidents openly on the status page, including ones nobody noticed. Planned maintenance is notified in advance and scheduled outside teaching hours where possible. Enterprise agreements may include a specific service level with agreed remedies; other plans do not carry a contractual uptime guarantee, and we would rather state that plainly than imply one.

8. Data ownership and export

School data belongs to the school. Structured export — including attachments, historic grades and the relationships between records — is available at any time during the agreement at no charge, and is provided on termination within the period stated in the agreement. We retain a copy for the period stated in the agreement and then delete it.

9. Suspension and termination

Either party may terminate at the end of a term with 60 days' written notice. We may suspend access where an account is being used unlawfully, where it threatens the security of the service or other schools, or where fees remain unpaid 60 days after the due date — in which case we will give notice and a reasonable opportunity to resolve it first, and we will not withhold a data export as leverage.

10. Intellectual property

The platform, its source code and this website remain our property. A subscription grants the school a non-exclusive right to use the platform for its own educational operations for the duration of the agreement. Content a school creates inside the platform — lessons, materials, assessments — remains the school's.

11. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our aggregate liability in any twelve-month period is limited to the fees paid by the school in that period, and neither party is liable for indirect or consequential loss. Schools remain responsible for their own regulatory obligations, including reporting to education authorities.

12. Changes

We may update these terms. Material changes affecting a subscribing school are notified at least 30 days in advance, and a school that does not accept them may terminate at the end of the current term without penalty. Website terms take effect when published.

13. Governing law

These terms are governed by the law stated in the school's service agreement. Where no agreement exists, the law of the jurisdiction in which Skoolarz is established applies. We will always attempt to resolve a dispute directly before either party escalates it.

14. Contact

Questions about these terms can be sent through the contact form. If you are evaluating Skoolarz and your legal team needs the full service agreement before proceeding, ask and we will send it — we would rather you read it early than late.